BPM HAS TO BECOME CUSTOMER-CENTRIC

White paper: How BPM has to reinvent itselfIf Business Process Management (BPM) wants to guide organisations through current and future turbulent times, it first has to reinvent itself. This is the bold statement in the recent white paper “Re-positioning Business Process Management”. Comments from ProfessorStijn Viaene and feedback from the field by Eddy Helsen, Managing Director at ViCre, our Prime Foundation Partner, which jointly conducted the research…